Error handling and support

Transporter offers 24/7 support for users who are experiencing issues after submitting a transaction through the app.

If you have any feedback or questions that aren’t covered in this help center, you can submit a support ticket here

Additionally, after submitting a transaction, you will have the option to submit a support ticket. A customer support representative will then help troubleshoot any issues you may be facing. We aim to get back to you within one hour for technical support, and one business day for all other inquiries. 

Here’s how to submit a support ticket after submitting a transaction. 

Step 1: From the transfer progress screen, select “Get support.”

Step 2: Fill out the contact form and add a comprehensive description of the issue you’re facing.

After submitting a ticket, a customer support representative will follow up via email to help troubleshoot your issue or answer your questions. Please fill out as much detail as possible in your ticket to expedite the support process. For general questions regarding the Transporter app, please read the FAQ.